Frequently Asked Questions

Find answers to common questions about shipping, returns, products, orders, and how to contact us.

How long does processing take?

We process all orders within 1-3 business days. Once your order is processed, you'll receive a shipping confirmation email with tracking information.
What are the shipping times to different regions?

Shipping times vary by location:

  • United States: 5-10 business days
  • Canada: 7-12 business days
  • Europe: 10-15 business days
  • Australia & New Zealand: 12-18 business days

These timeframes begin after your order has been processed and shipped. You'll receive a tracking number via email so you can monitor your delivery.
Do I need to pay customs duties for international orders?

International customers are responsible for any applicable customs duties and taxes in their country. These charges are determined by your local customs authority and are not included in our shipping costs. We recommend checking with your local customs office for more information about potential duties.
What is your return policy?

Return Window:

  • Most items: 30 days from purchase
  • EU customers: 14 days from delivery

Eligible for return: Unopened/unused items, defective products, and wrong items shipped by us.

Non-returnable items: Opened baby bottles, pacifiers, personal care items, final sale items, custom items, and gift cards.
How much does return shipping cost?

Defective or Wrong Items: We provide a prepaid return shipping label at no cost to you.

Change of Mind Returns: You are responsible for return shipping costs. We recommend using a tracked shipping method to ensure your return reaches us safely.
What if my shipment is delayed?

Occasionally, shipments may experience delays due to customs processing or carrier delays, especially for international orders. If your order hasn't arrived within the expected timeframe, please contact us at info@mybabyx.com and we'll investigate the status of your shipment.
How do I track my order?

Once your order ships, you'll receive an email with a tracking number. Use this number to monitor your package's journey from our warehouse to your doorstep. You can typically track your order through the carrier's website.
What payment methods do you accept?

We accept all major credit cards, digital wallets, and other payment methods available at checkout. Your payment information is secure and encrypted. If you have questions about payment options, please contact us.
Do you offer product recommendations?

Absolutely! We're happy to help you find the perfect product for your needs. Contact our team at info@mybabyx.com and let us know what you're looking for. We typically respond within 24-48 hours with personalized recommendations.
Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at info@mybabyx.com. Since we process orders quickly (within 1-3 business days), we may not be able to make changes once processing has begun. We'll do our best to help if you reach out right away.
How can I contact customer support?

Email: info@mybabyx.com

Response Time: We typically respond within 24-48 hours

Physical Address:
MYBABYX
5723 Morgan Avenue
Los Angeles, CA 90011
United States

We're here to help with any questions or concerns about your order or our products!
What should I do if I receive a defective product?

If you receive a defective product, please contact us immediately at info@mybabyx.com with photos of the defect. We'll provide you with a prepaid return shipping label and process your refund or replacement once we receive and inspect the item.
What if I received the wrong item?

If you received the wrong item, please contact us right away at info@mybabyx.com. We'll send you a prepaid return shipping label and either ship the correct item to you or process a full refund.
Are your products safe for babies?

Yes, all our products are designed with baby safety as our top priority. We comply with all relevant safety standards and regulations for baby products. Each product is carefully tested before it reaches your home. If you have specific safety concerns about a product, please don't hesitate to contact us.
When will I receive my refund?

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.

Note: Original shipping charges are non-refundable unless the return was due to our error.
Do you offer exchanges?

We do not offer direct exchanges. However, you can return your item for a refund and place a new order for the item you'd like. If your return is due to our error (wrong item or defective product), we'll provide a prepaid return label.
What products cannot be returned?

The following items cannot be returned:

  • Opened baby bottles
  • Opened pacifiers
  • Personal care items
  • Final sale items
  • Custom or personalized items
  • Gift cards

These items are excluded for health and safety reasons or as marked at purchase.